The review was undertaken in three phases from November 2008 to January 2009 and it included: an electronic review of registered users; telephone interviews with registered and non-registered users; and an online survey of registered and non-registered users.
Responses to the review were often polarised with many strong opinions expressed about its current and future use. CHaSPI was reported as being mainly used: for benchmarking; as an internal tool to identify strengths and weaknesses; and to report back on organisational health and safety performance. Many users felt that CHaSPI currently had limited impact due to levels of awareness and number of users.
Greater future use was envisaged if the benefits of the tool were better promoted.