Risk Management, assessment and accident investigation
The procedures and training we developed through a rigorous process:
Stakeholder interviews and a critical analysis to understand the needs and expectations of stakeholders across the MCA and how risk assessment, management and accident investigation was being carried out;
Collation of best practice in risk assessment, management and accident investigation across different emergency services, such as fire and ambulance to determine best practice;
Use of above information to develop risk assessment, management and accident investigation procedures;
Review of all procedures and user testing with stakeholder groups;
Review of training and training needs analysis to support the development of the training programs;
Piloting of the training programs to identify any shortfalls.
This project was underpinned by significant stakeholder engagement both within and outside the MCA, utilisation of our contacts within other high hazard industries and significant understanding and identification of the MCA needs to ensure the solutions were suitable, effective and led to long-lasting improvements in safety performance.