This report is a summary of lessons from other high hazard industries and focuses on how a user-centred approach to design can help improve safety in healthcare by systematically addressing the system and design factors that can lead to human error.

The report describes principles and processes that can be used in developing a user-centred approach to the design of healthcare facilities.

Decision-makers involved in the planning, design and development of healthcare facilities will find examples of practice from other safety-critical industries on how to consider human factors at each stage of facility development.

You can view the summary or full report here.